Please note that our return policy has been extended for the holiday season. All purchases made between November 6th and December 24th 2024, may be exchanged or returned for a refund up to and including January 6, 2025.

Items must be new and in their original packaging. No returns or exchanges on December 26, 2024.

Returns are free for items eligible*.

One free return per order
If you have already returned one or more items from an order and wish to return additional items from the same order, please be aware that you will have to bear the cost of returning the items to us. Please contact our customer service team for further assistance with the returns.

* Shipping charges are non-refundable.
A $10 fee will be charged for the return of items discounted by 50% and over.

Our goal at Chlorophylle is for customers to feel good in our apparel and be completely satisfied with their purchase. If, for any reason, you are unsatisfied with your purchase, we would be glad to refund eligible merchandise that has not been washed, worn, or damaged or that shows any construction defect within 15 days* following the date of receipt of your order.

* For purchases made on or after November 7, 2024, returns are possible until January 6, 2025, both online and in-store.

Chlorophylle offers new, quality goods in mint condition. If you return a product, we must be able to resell it. Merchandise must not have been used, and labels and packaging must still be in place.

To be considered new, a product must be clean, odor-free, and without pet hair. Just as customers can try on a coat in-store and decide to leave it on the hanger, you can return clothing if it was only tried on. However, please ensure that the item remains in its original condition, with all tags attached and no signs of wear.

Returns are free for items eligible*

* Shipping charges are non-refundable.
A $10 fee will be charged for the return of items discounted by 50% and over.

You can return your items to a Chlorophylle boutique.

If you wish to return an item by mail, you must create a return request. Log in to your account by clicking on My Account. If your order was placed without using an account, you can also use Find an Order. 

Before requesting a return, please make sure all items in the order have been received. Only one free return label will be provided per order.

When you have found your order # (ex.: R123456789), click on it and then on Create a Return Request.

You will be able to select the eligible items to return and print the return label that will be created. If you do not have a printer, a QR code can be presented from your phone at the Canada Post office.

In the case of an exchange, you must make a return by following the instructions mentioned above and place a new order online or visit one of our Chlorophylle stores. 

For more information, please consult our return policy.

To exchange an item from your last order, simply return it for a refund and place a new order on our website.  You can also make an exchange in one of our Chlorophylle boutiques. 

Items ordered on our website or purchased in-store can be returned up to 15 days after the original delivery date.

Once your package is received in our office, we do our best to process the returned items within 10 business days. During sales and holiday periods, these times may be longer. Please note that these times do not include shipping to and from our facility.

We will send you a confirmation email to let you know that your return has been processed and that we have issued a refund.  This may take up to 10 days after we receive your package.  It may then take 3 or 4 days to appear on your account statement.

If you refuse your package upon delivery, if no one answers after several attempts or if the package is not claimed at the postal office, your order will be returned to our warehouse and you may be charged for a new delivery.